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First Client Meeting Sales Call— Role Play w/ Melinda Livsey Ep7

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    How to talk to a potential client during the first sales call or new business inquiry.

    How can you improve your client on-boarding process? What do you do when


    How to talk to a potential client during the first sales call or new business inquiry.

    How can you improve your client on-boarding process? What do you do when a client calls and asks "How Much?".

    How should you respond to new business inquiries?

    Another in-depth conversation with designer and business owner Melinda Livsey exploring how to build client trust and rapport.

    Melinda Livsey
    Marks and Maker

    Skillshare Affiliate link:

    01:50 I'm getting more business inquiries, though I'm fumbling on the initial call.
    05:15 Role Play: client first call / consultation
    19:30 Critique Yourself: Seeing yourself in the third person and reading the situation of the room are valuable skills
    23:10 Client call breakdown: positively influence the mood/tone of the call
    27:00 Learn how to respond to objections, and detach from your expectations and the outcome
    30:46 Role Play Reversal: first client call/consultation
    33:25 Entrepreneurs often have the desire or need to do better in sales.
    38:53 Roleplay Reversal breakdown (Chris):
    - Took Control of Conversation
    - Explained What's included for what the client pays for
    - Had confidence in his own abilities
    - Upfront with any area he was lacking experience in
    - Offered Alternatives
    - Honest with what could be offered
    39:40 I'm trying to win your trust, and help you achieve your goals.
    40:20 Show interest and be specific about the project.
    41:13 Embrace the client and the job
    41:58 Say things with a smile, the tone of your voice will change
    43:31 Be grateful: Don't take opportunities for granted.

    Acknowledge that you care and share similar values.
    44:22 Change your mentality & perspective.

    Apply what you learn.
    46:14 Why did you not focus on the scope of work in the client call?
    47:40 How do I tie in defining the scope of work, proposal and branding questionnaire all together?
    49:00 If you are able to help a client solve a problem through talking, you should charge for it.
    50:07 The first call is about:
    - Building Rapport
    - Earning Trust
    - Communicating the Budget
    - Demonstrating enthusiasm and passion
    50:50 Bell Curve: Lower level clients have more objections, but higher level clients have harder questions.

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  • # first# client# meeting# sales# call—# role# play# melinda# livsey# ep7
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